GYM EQUIPMENT WARRANTY POLICY FOR THIRD-PARTY GYM EQUIPMENT
1. Warranty Coverage This warranty covers defects in materials and workmanship for all gym equipment sold by [Your Company Name] as a reseller. The warranty period varies depending on the product category and supplier and can be supplied on request.
2. Warranty Terms
- The warranty is valid from the date of purchase and is non-transferable.
- Covers manufacturing defects and faulty workmanship under normal use.
- Does not cover damage due to misuse, improper installation, neglect, accidents, modifications, or normal wear and tear.
- Does not cover consumable parts such as cables, upholstery, or batteries.
- Excludes rust on frames and components.
- Warranty service is subject to approval after inspection by [Your Company Name] or an authorized service provider.
3. Claim Process To initiate a warranty claim, customers must:
- Provide proof of purchase (invoice or receipt).
- Submit a detailed description of the issue with photographic or video evidence.
- Allow an inspection by an authorized technician if necessary.
- Contact [Your Customer Service Contact] for further assistance.
4. Remedies and Repairs
- If a defect is found, [Your Company Name] may repair, replace, or offer an alternative resolution at its discretion.
- Repairs may be carried out using new or refurbished parts.
- Replacement products may be new or refurbished models of equal or greater value.
- If the product is no longer available, a suitable replacement or store credit may be offered.
5. Limitations and Exclusions
- This warranty does not cover transportation, labor costs, or incidental damages resulting from product failure.
- Any unauthorized repairs or modifications will void the warranty.
- Warranty coverage is limited to the original purchaser and cannot be transferred.
6. Contact Information For warranty inquiries, please contact: [Your Company Name]
[Your Contact Information]
[Your Address]
[Your Email]
[Your Website]
By purchasing from [Your Company Name], the customer acknowledges and agrees to the terms of this warranty policy.
Functional Training Rigs
- Standard 1-Year Parts Warranty – Covers all parts except wear items.
- Standard 5-Year Frame Warranty – Covers the integrity of the steel sections of the frame. A replacement frame part is provided if required.
- 6-Month Wear Items Warranty – Covers the rebounder and any accessories/attachments.
- 1-Year Labour Warranty – Covers all parts requiring replacement in the first 12 months, except wear items.
- Parts required due to malicious damage or misuse will be chargeable, including the labor costs for fitting the parts.
- Excludes rust on frames and components.
Premium Rubber Gym Tiles & Hardwood Insert Lifting Platforms
Fortitude offers an express two (2) year warranty on Premium Rubber Gym Tiles in 20mm, 30mm, and 40mm thickness (including our astro turfs), starting from the date of supply. This warranty covers manufacturers’ defects and ensures that the Premium Rubber Gym Tiles meet all published specifications and perform effectively, provided they have been applied and maintained according to specification and all relevant product data sheets.
The installation of all Premium Rubber Gym Tiles should be carried out under the supervision of trained and certified technicians. Fortitude warrants that during the warranty period, the Premium Rubber Gym Tiles shall not harden, become brittle, crack, or exhibit any signs of excessive deterioration except for normal wear and tear.
Fortitude also offers a one (1) year warranty on hardwood insert lifting platforms, covering defects in materials and workmanship under normal use. This does not cover damage caused by improper use, excessive impact, or failure to maintain the platform according to maintenance guidelines.
This warranty does not extend to failure or damage due to circumstances beyond the control of Fortitude, including but not limited to:
- Damages caused by casualty, vandalism, abuse, or improper use.
- Faulty construction or design of the sub-base in terms of levelness, compaction, and structural integrity.
All other warranties, including implied warranties for a particular purpose, are expressly excluded. Within the warranty period, Fortitude’s liability is limited to supplying, free of charge, sufficient material to replace any defective products.
Otherwise, our liability and responsibility in the event of defects or consequential damages are limited to the extent defined in our General Terms and Conditions of Sale.
Bespoke Outdoor Trim Trails
- 3-Year Warranty on Treated Wooden Uprights – Covers structural integrity under normal use. This warranty does not cover natural splitting, cracking, or weather-related changes.
- 5-Year Warranty on Galvanized Steel Cross-Sections and Attachments – Covers against structural failure due to manufacturing defects or corrosion (excluding surface rust).
- 1-Year Warranty on Fixings and Fastenings – Covers defects under normal usage conditions.
- Normal wear and tear, improper installation, misuse, or failure to maintain the trim trails according to maintenance guidelines may void the warranty.
- Any modifications or unauthorized repairs will void the warranty.
- Excludes damages caused by vandalism, abuse, or extreme weather conditions.
ISO Container Gym Conversions
- 5-Year Structural Warranty – Covers the integrity of the container and frame modifications under normal use.
- 1-Year Warranty on Internal Fixtures and Fittings – Covers manufacturing defects for installed equipment and fittings.
- Excludes rust, water damage due to improper maintenance, and external weathering effects beyond normal expectations.
- Any modifications made post-installation without approval will void the warranty.
Temporary Buildings & Modular Buildings
- 5-Year Structural Warranty – Covers the integrity of the modular framework and paneling under normal use.
- 1-Year Warranty on Internal Fixtures, Doors, and Windows – Covers defects under normal operation.
- Excludes damage caused by improper installation, extreme weather conditions, or modifications after installation.
- Regular maintenance is required to maintain warranty coverage.
Build & Construction Projects
- Warranty for build and construction projects is available upon request and will be determined based on project specifications and agreements.
- All warranties are subject to maintenance requirements and proper usage conditions.
– Failure to maintain your equipment in line with our maintenance guides may result in your warranty being void. –